Poland English Portal (en_PL)

We accept folwing payment methods 

• PayPal
• Klarna
• Google Pay
• Apple Pay
• Credit and Debit Cards issues by:

Visa
MasterCard
American Express

We do not accept Skechers Gift Cards/e-Gift Cards at this time.

When filling out credit card information, please enter your name exactly as it appears on your card. For our customers’ protection, transactions cannot be processed if the billing information is not 100% accurate.

Troubleshooting Credit Card Payment Errors

• Check to make sure the billing information you entered is correct.
• Remove dashes or spaces from the card number.
• If the card is new or was recently reissued, make sure it has been activated.
• If you still experience a payment error after completing the above steps, please contact your credit card company.

Account Verification

To prevent delays in processing your order, please ensure that the billing address on your order matches the address that appears on your bank statements. If you are unsure of your billing address, please contact your bank directly.

Locating Your Credit Card Security Code

The Credit Card Security Code is a unique three on the back (Visa/MasterCard) of your card. Your order cannot be processed without this code.

Visa/MasterCard

To use your promotional code, enter it into the Promotional Code field during the check-out process. You must click the Apply button in order for the discount to be applied to your order. Make sure to enter the code exactly as shown. 

The total discount amount will be displayed on the Order Summary page. If the code is invalid or expired, no discount will be applied to the order total.

The following terms apply to all discounts associated with promotions and coupon codes on SKECHERS.PL website unless otherwise specified:

• Discounts are only valid online at SKECHERS.PL 
• Discounts cannot be combined with other promotional offers
• Discounts cannot be redeemed for cash, applied to past purchases, used as payment on an account, or used to purchase gift cards.
• All returns are subject to the Skechers Return Policy
• SKECHERS Poland Sp. z o.o. is not responsible for lost or stolen coupons/coupon codes
• Usage is subject to credit approval

It is not always possible to change or cancel an order once it has been placed, as we send items out as soon as possible. If you decide to cancel, please follow the link through your confirmation email - please be aware we're unable to bypass the cancellation timeframe. Once the order has been processed, you will need to return the original item to obtain a refund and/or place an order for the new product. Please see our Returns Policy for additional information.

Select the Orders & Returns tab at the top of the page and enter your order number and email used on the order. All order information will show including tracking details.

As an elite member, you can view this information directly from your elite account.

• All prices for goods and services delivered within Poland include VAT where applicable.

• For the return of items purchased from a SKECHERS store, the unworn item must be returned to the SKECHERS store along with the original receipt and packaging.

• If you purchased your item through a SKECHERS retailer, please contact them for more information on their returns policy.

The maximum timeframe for a refund should be within 2 weeks of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed.

Important:

Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. It may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact your credit/debit company directly.

Skechers Returns

Please note that purchases on Skechers websites cannot be returned to Skechers Retail Stores

To initiate a return, here's what you need to do:

Step One

• A printer is needed to print your return label
• Click ORDERS AND RETURNS (as an VIP menber, you can create a return label via your VIP account LOGIN)
• Enter Order Number and email address you used to place the order
• Order No. can be found on your email confirmation
• Select the product(s) you wish to return
• Click on the Return Label link
• Print out the return document

Returning more than one product from an order, please note

If you’re returning more than 1 item then you will need to print a return label for each item, however, only 1 shipping label needs to be attached to the outside of the shipping box. 

A return form should be included for each item inside of the box.

Step Two

• You can use the original shipping box you received from the Skechers website, or any plain, unmarked cardboard box to ship your return.
• If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.
• Separate the pre-paid return label from your completed return form at the perforation. Include your return form(s) with your item(s) in their original packaging and attach the return label to the outside of the shipping box.

Step Three

Drop off your RETURN package via a UPS access point, Find your convenient UPS drop off point location by visiting www.ups.com or Call UPS at +48 22 489 48 77 to arrange for them to pick up your package from home. 

You will receive an email confirmation once your return has been processed.

We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is shipped).

At this time, we only accept returns for purchases on the SKECHERS website. Free return postage applies only to orders within the 45 days of shipment. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, or if the above return procedures are not followed SKECHERS will be unable to honor a refund for the merchandise.

We do not currently offer exchanges for Skechers website purchases. If you would like the same shoe in another size or style, simply place a new order and return the first pair.

We cannot guarantee that inventory will be available when placing a new order.

f you purchased your shoes from our website and you believe they are faulty please use the “contact us” button on the website.

Please provide your:

• order number (SKEC-PL1200XXXXX)
• style and colour code (SN / COLOR)
• size of the shoes
• a description of the issue
• images, showing the problem you have with the shoe and if possible an image of the shoe tag for our reference

A member of our Customer Care team will then respond and advise you on how to proceed. Please do NOT send faulty shoes back to the warehouse.

If you purchased your shoes from a retail store or another retailer, please contact them directly.

• At this time, we do not ship to addresses outside of Poland

• The delivery of our articles takes place exclusively via our shipping service provider UPS.
  
• Germany Standard Shipping: 4-7 business days
• We currently do not ship to DHL boxes ore P.O. Box address
• At this time, we do not ship to addresses outside of Poland
• Express shipping is currently not available

• Standard shipping: 35 PLN shipping to Poland
• SKECHERS VIP™ members:  FREE shipping for purchases over 550 PLN. 25 PLN shipping for purchases below 550 PLN

We will send you notifications to keep you up-to-date on where your package is.

• Once you place an order, you will receive an order confirmation message including your order number
• We’ll also send a notification once your order leaves our warehouse

Machine Washable Shoes:

Any style with the "Machine Washable" icon shown on the product detail page can be safely machine washed with detergent on the gentle cycle and air-dried, we suggest placing them in a pillowcase or laundry bag before washing in machine. Please wash shoes one at a time to avoid discoloration. Do not place shoes in dryer. For shoes with Skechers Memory Foam™ insoles, allow shoes and insoles to air dry for 10 to 12 hours to ensure the insoles are fully dry. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains.

Skechers Foamies

Machine wash or hand wash according to instructions on product page for style. If hand wash, use cold water and air dry in shade. Do not place in dryer and do not leave out in the sun.

Shoes Not Marked as Machine Washable

To maintain the quality of your purchase of our shoes, we do not recommend machine washing. We suggest the following steps for any minor cleaning to our shoes:

• Remove excess dirt from the upper and outsole by using a small brush or towel.
• Create a soapy mixture by combining warm water and a small amount (a few drops) laundry detergent.
• Dip the brush or cloth into the soapy mixture. Wipe down the affected area. Apply a small amount of clean, warm water with the brush or cloth and brush/wipe off the excess soap.
• Allow shoes to air dry.

Leather Shoes

Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a leather cleaning lotion or spray such as Skechers Athletic Cleanser to clean. Apply a leather lotion or oil periodically to keep the leather supple. Do not machine wash leather shoes.

Suede or Nubuck Shoes

Brush dry suede/nubuck shoes with a soft brush or dry rubber sponge to remove any clinging dirt. Regular use of a soft brush will keep the nap of the suede free from dust. Stubborn stains should be removed with a commercial stain remover suitable for suede. DO NOT put in the washing machine or dryer. DO NOT immerse in water. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a suede/nubuck cleaning product to clean shoes. Brush with a suede brush for best results. 

Light-Up Shoes

Machine washing light-up shoes is not advised as it may damage the lights.  Clean with mild soap, warm water and a soft cloth.

Keeping Shoes Fresh

Apply a deodorizing spray such as Skechers Odor Eliminator Spray to keep shoes fresh and odor-free.

Pay close attention to the care instructions provided with each article of Skechers clothing. Following the care instructions will help maintain the fit and feel, as well as extend the life of your clothing.

Always wash and iron your Skechers clothing inside out to protect the printed graphics and embroidery from damage.

PROTECTION PROVIDED BY PRODUCT

 • This footwear complies with EU Regulation for Personal Protective Equipment (EU) 2016/425 and meets the requirements of European Standard EN ISO 20345:2011/EN ISO 20347:2012.

 • EN ISO 20345-2011 This footwear protects the wearer’s toes against risk of injury from falling objects and crushing when worn in industrial and commercial environments where potential hazards occur with the following protection, plus additional protection where applicable.

Impact protection provided is 200 J

Compression protection provided is 15kn

 • This footwear provides impact protection for the toes; and any additional protection is shown with the special symbol on the product which is explained below. 

 EN ISO 20347:2012 Occupational footwear: this footwear does not have toe cap to protect against risk of injury from impact and compression.

Slip Resistance

Additional Protection

“The penetration resistance of this footwear has been measured in the laboratory using a truncated nail of diameter 4,5 mm and a force of 1100 N. Higher forces or nails of smaller diameter will increase the risk of penetration occurring. In such circumstances alternative, preventative measures should be considered.

Two generic types of penetration resistant inserts are currently available in PPE footwear: metal and non-metal. 

Both types meet the minimum requirements for penetration resistance of the standard marked on this footwear, but each has different additional advantages or disadvantages including the following:

Metal: Is less affected by the shape of the sharp object / hazard (i.e. diameter, geometry, sharpness) but due to shoemaking limitations does not cover the entire lower area of the shoe.

Non-metal: May be lighter, more flexible and provide greater coverage area when compared with metal but the penetration resistance may vary more depending on the shape of the sharp object / hazard (i.e. diameter, geom­etry, sharpness).

Puncture proof inserts not made of metal must fulfill the requirements of EN 12568:2010.

Antistatic footwear should be used if it is necessary to minimize electrostatic build-up by dissipating electrostatic charges, thus avoiding the risk of spark ignition of, for example flammable substances and vapours, and if risk of electric shock from any electrical apparatus or live parts has not been completely eliminated. It should be noted, however, that antistatic footwear cannot guarantee an adequate protection against electric shock as it introduces only a resistance between foot and floor. If the risk of electric shock has not been completely eliminated, additional measures to avoid this risk are essential. Such measures, as well as the additional tests mentioned below should be a routine part of the accident prevention programme at the workplace.

Experience has shown that, for antistatic purposes, the discharge path through a product should normally have an electrical resistance of less than 1000 MΩ at any time throughout its useful life. A value of 100 kΩ is specified as the lowest limit of resistance of a product when new, in order to ensure some limited protection against dangerous electric shock or ignition in the event of any electrical apparatus becoming defective when operating at voltages up to 250 V. However, under certain conditions, users should be aware that the footwear might give inadequate protection and additional provisions to protect the wearer should be taken at all times.

The electrical resistance of this type of footwear can be changed significantly by flexing, contamination or moisture. This footwear will not perform its intended function if worn in wet conditions. It is, therefore, necessary to ensure that the product is capable of fulfilling its designed function of dissipating electrostatic charges and also of giving some protection during its whole life. The user is recommended to establish an in-house test for electrical resistance and use it at regular and frequent intervals.

Type I footwear can absorb moisture if worn for prolonged periods, and in moist and wet conditions can become conductive.

If the footwear is worn in conditions where the soling material becomes contaminated, wearers should always check the electrical properties of the footwear before entering a hazard area.

Where antistatic footwear is in use, the resistance of the flooring should be such that it does not diminish the protection provided by the footwear.

During use, no insulating elements, with the exception of normal socks, should be introduced between the inner sole of the footwear and the foot of the wearer. If any insert is put between the inner sole and the foot, the combination footwear/insert should be checked for its electrical properties.

OTHER INSTRUCTIONS 

• Safety footwear is designed to minimise the risk of injury which could be inflicted on the wearer during use. It is designed to be used in conjunction with a safe working environment and will not completely prevent injury if an accident occurs which exceeds the testing limits of EN ISO 20345:2011.

• Available size and selection: To put on and take off products, always fully undo the fastening systems. Only wear footwear of a suitable size. Products which are either too loose or too tight will restrict movement and will not provide the optimum level of protection.

• For optimize protection, in some instances it may be necessary to use this footwear with additional PPE such as protective pants or over gaiters. In this case, before carrying out the risk-related activity, consult your supplier to ensure that all your protective products are compatible and suitable for your application.

• It is important that the footwear selected for wear be suitable for the protection required and its environment. Where an environment is not known, it is very important that consultation is carried out between the seller and the purchaser to ensure, where possible, that the correct footwear is provided.

CARE INSTRUCTIONS

• Use a shoe box to transport the footwear. 

• The packaging provided with the footwear at the point of sale is to ensure that the footwear is delivered to the customer in the same condition as when dispatched; the carton can also be used for storing the footwear when not in wear. When the boxed footwear is in storage, it should not have heavy objects placed on top of it, as this could cause possible damage to the footwear.

• If the footwear becomes damaged, it may not continue to give the specified level of protection. Damaged footwear should, therefore, immediately be replaced.

• To optimize protection, it is important that the footwear be regularly cleaned and treated with a good proprietary cleaning product. Do not use any caustic cleaning agents. Where footwear is subjected to wet conditions, it shall, after use, be allowed to dry naturally in a cool, dry area and not be force dried as this can cause deterioration of the upper material. When stored in normal conditions (temperature, and relative humidity), the obsolescence date of footwear is generally 3 years after the date of manufacturing for shoes with a leather upper and rubber soles.

• The actual wear life for footwear is dependent on the type of footwear, environmental conditions which can affect the wear, contamination and degradation of the product. Skechers accepts no liability for shoes used while they are not in good condition or for purposes other than those listed in these instructions. We accept no liability for consequential damage.

• The footwear is supplied with a removable insole. Please note that testing was carried out with the insole in place. The footwear shall only be used with the insole in place. The insole shall only be replaced with a comparable insole.

MARKING - The shoes are clearly and permanently labelled with: A) size, B) manufacturer, C) manufacturer‘s model number, D) year and month of production, E) reference to the international standard, F) category and, where required, symbols from the following tables in keeping with the intended protection.

REQUIREMENTS FOR WORK AND SAFETY FOOTWEAR

(Excerpt from EN ISO 20345: 2011 / EN ISO 20347: 2012 standard).

PARTS OF FOOTWEAR           MATERIALS USED

Upper:              Outer sole:          Leather:          Coated Leather:                        Textile:     Other materials:

Lining and sock:

Pictograms concerning the parts of the footwear to be identified and materials used in the

composition of footwear. The relevant certification and EU Declaration of Conformity can be viewed at www.Skechers.de

We're sorry for the inconvenience, however, we do not sell or stock replacement laces at this time. Our shoes fit any standard laces you can find at your local merchants, such as sporting goods or retail stores, that carry shoe accessories. You can also try your nearest Skechers store as we may have extras available.

To get the most out of your new rechargeable SKECHERS lighted shoes please note these helpful tips:

• Adult supervision required during charging.
• Always use the USB split cable supplied with your lighted shoes.
• Confirm charging cable and its connection are undammaged prior to using.
• Only plug charging cord to a USB power source rated at 5v, 1a.
• Lift flap on the side of the shoes and insert supplied micro USB end into each charging port.
• Make sure the USB cord is plugged in all the way to ensure shoes are charging
• Lights on shoes will flash while charging and will stop flashing once shoes are fully charged.
• Your SKECHERS lighted shoes will be fully charged in about 2 hours.
• Unplug immediately once shoes are fully charged, do not overcharge or leave unattended.
• Do not leave them plugged in and charging overnight.
• These shoes are okay to wear in light rain, but please do not submerge in water or wash in washing machine.

**Not all SKECHERS Light Up shoes are rechargeable. Some light up with a step, others may have an on/off switch in another location.

Work Slip Resistance & Safety Toe shoes

Skechers Work Footwear is certified according to the European standards for safety.
You can find Declarations of Conformity ready to download here.

If you purchased your shoes from our website and you believe they are faulty please use the “contact us” button on the website.

Please provide your:

• order number (SKEC-PL1200XXXXX)
• style and colour code (SN / COLOR)
• size of the shoes
• a description of the issue
• images, showing the problem you have with the shoe and if possible an image of the shoe tag for our reference

A member of our Customer Care team will then respond and advise you on how to proceed. Please do NOT send faulty shoes back to the warehouse.

If you purchased your shoes from a retail store or another retailer, please contact them directly.

What these terms cover. These are the terms and conditions on which we offer, sell and supply products  to you (“Terms”) through the www.skechers.pl website (“Site”). 

Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, what to do if there is a problem and other important information. 

You can also download and save this document as a PDF file.

Information about us and how to contact us

Who we are. We are Skechers Poland Sp. z o.o. a company registered in Poland. Our company registration number is KRS 0000624841 and our registered office is at ul. Wybrzeże Gdyńskie 6A

01-531 Warsaw Poland. Our NIP number is 525 266 39 61. Our BDO number is 000099964.

How to contact us. You can contact us by email at info.pl@skechers.com, telephoning our customer service team at 008004912064 or by writing to us at Skechers Poland Sp. z o.o., ul. Wybrzeże Gdyńskie 6A, 01-531 Warsaw. 

How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. 

Our contract with you

How we will accept your order. You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept orders at our sole discretion.  Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. 

If we cannot accept your order. If we are unable to accept your order, we will inform you of this, not later than within 3 (three) days of placing the order, in writing or via e-mail and will not charge you for the product. Examples of reasons why we may be unable to accept your order are because: the product is out of stock; your billing information is not correct or verifiable; we have identified an error in the price or description of the product; or we are unable to meet a delivery deadline you have specified.

Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

Goods Not for Resale or Export. You represent and warrant that you are buying products or services from the Site for your own personal or household use only, and not in the course of a business or professional activity (e.g. for resale or export). 

Price and payment

Where to find the price for the product. The price of the product (which includes applicable taxes such as VAT) will be the price indicated on the order pages when you placed your order. All prices, discounts, and promotions posted on this Site are subject to change without notice.  

What happens if we got the price wrong. We strive to display accurate price information.  However, it is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.  We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may contact you immediately to solve this issue and agree with you on further steps and new conditions for your order.

Immediately after new conditions of the order have been agreed with you, we issue a revised invoice. 

If a revised invoice, which may also document the acceptance of returned goods by Skechers Poland sp. z o.o., is issued within 7 days of contract termination, this has the same effect as informing you that the contract is terminated. If the contract is terminated, we assume that the conditions for reducing the VAT taxable base were met on the date on which the business relations ended, that is, when Skechers Poland sp. z o.o. issued a revised invoice.

When you must pay and how you must pay. You must pay for the products before we dispatch them. We accept payment with MasterCard, Visa, American Express and PayPal and depending on the payment method selected, you may be redirected to the pages of an external payment service provider for payment. You represent and warrant that (i) the credit card information you supply to us is true, correct and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Site at the time of your order.

Providing the products

Delivery Exclusions.  Skechers Poland Sp. z o.o. only delivers to Poland.

Delivery costs. The costs of delivery will be as displayed to you on our website. Posted prices do not include charges for shipping and handling. All such charges will be added to your merchandise total, and will be itemized in your shopping cart and in your order confirmation email.  

When we will provide the products. During the order process we will let you know when we will provide the products to you.

Delays in delivery of products

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. 

If you do not re-arrange delivery. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we may end the contract.

Your legal rights if we deliver products late. You have legal rights if we deliver any products late. If we miss the delivery deadline for any products then you may treat the contract as at an end straight away if any of the following apply:

1. we have refused to deliver the products;

2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

3. you told us before we accepted your order that delivery within the delivery deadline was essential.

Declaration of acceptance of invoices issued and transmitted in electronic form

By accepting these Terms and Conditions of Sale, you agree to the issuing and provision of invoices and revised invoices in electronic form by Skechers Poland sp. z o.o., based on the Value Added Tax Act. You also agree to accept paper invoices if invoices cannot be provided to you by electronic means due to technical or formal obstacles.

Responsibility and ownership of the products

When you become responsible for the products. The products will be your responsibility from the time we deliver the products to the address you gave us.

When you own the products. You own the products once we have received payment in full.

Returns

Statutory right of withdrawal

You have the right to withdraw from the purchase contract within 14 days without giving any reason. The deadline for withdrawal is 14 days from the day on which you or a third party named by you who is not the carrier of the goods, receive the goods or – in the case of a purchase contract for several goods that you have ordered as part of a single order and are delivered separately – have or received the last of the goods.

In order to exercise your right of withdrawal, you must inform us:

Skechers Poland Sp. z o.o., 

ul. Wybrzeże Gdyńskie 6A, 01-531 Warsaw. 

Email: info.pl@skechers.com 

Telephone: 008004912064

by means of a clear statement (e.g. a letter sent by post, e-mail or directly through the Site) of your decision to withdraw from this sales contract. 

To meet the withdrawal deadline, it is sufficient for you to send the communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

SAMPLE WITHDRAWAL FORM AND WITHDRAWAL INSTRUCTIONS ARE HERE

Consequences of withdrawal

If you withdraw the purchase contract, we will return to you all payments we have received from you, including delivery costs, except for the additional costs resulting from your choosing another delivery method that is not the least expensive standard delivery offered by us.   We will return these payments to you immediately and at the latest within 14 days from the day on which we received the notification of your withdrawal of the contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless we expressly agreed to another repayment method with you; under no circumstances will you be charged fees for this repayment.

We may postpone repayment until we receive the goods back or until you present proof that you have returned the goods, whichever comes first. In such a case, it is hereby agreed that Skechers Poland sp. z o.o. will issue a revised invoice either after the goods are accepted at the warehouse of Skechers Poland sp. z o.o. or after we receive proof that the goods have been returned, whichever comes first. Skechers Poland sp. z o.o. will assume that the conditions for reducing the VAT taxable base have been met upon determining that the goods have been accepted at the warehouse or upon being provided with proof confirming the return of the goods, whichever comes first.

You must return the goods to us, Skechers Poland Sp. z o.o., ul. Wybrzeże Gdyńskie 6A, 01-531 Warsaw. The deadline is met if you send back the goods before the period of fourteen days has expired. We cover the costs for return shipping.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Additional right to return the goods 

Exercising your right to change your mind. You may return unworn goods within ninety (90) days from the date of receipt of the products and get a refund in accordance with the instructions on obtaining a refund below. We will pay for the costs of returning the products in accordance with our returns policy. 

How to obtain a refund

Complete the form. To obtain a refund if your products are unworn, please complete the return form available when you login in to your skechers.com account or available (after shipping) via the order status link on the homepage of skechers.com and send it to the address on the form.

Return products. If you have taken delivery of the products in relation to which you are seeking a refund, download and print the return form and fill in your information.  Use the shipping label to return the item or items to us for refund.

When we will pay the costs of return. We will pay the costs of return of all products in accordance with our returns policy.  

How we will refund you. If you comply with the instructions above, we will refund you the price you paid for the products including the cost of delivery of the product to you, by the method you used for payment. However, we may make deductions from the price, as described below.

Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

When your refund will be made. We will make any refunds due to you within fourteen (14) days from the day on which we receive the products back from you.

If the right of return of goods or the statutory right of withdrawal is exercised effectively, you will withdraw from the contract and return the goods. In such a case, it is agreed that upon acceptance of the goods at the warehouse of Skechers Poland sp. z o.o. or upon provision of proof by you that you have returned the goods to us, whichever is earlier, Skechers Poland sp. z o.o. shall issue a revised invoice. Skechers Poland sp. z o.o. shall consider that the conditions for a reduction of the VAT taxable base have been met at the time it is established that the goods have been accepted into stock or when you provide evidence that you have returned the goods to us, whichever occurs first.

Warranty claims

The products will be delivered by us without non-conformity.

Skechers is liable for physical non-conformity to the extent required by the applicable statutory provisions of the Polish Civil Code. The warranty claim applies to physical non-conformity that existed in the product at the time of delivery, or if the non-conformity is due to a cause that already existed in the item at the time of delivery. The warranty claim does not apply to damage that occurs as a result of improper handling and use of the products. Within the warranty claims, you can request exchanging the non-conformed product for a thing free from non-conformity or removing the non-conformity, as well as a reduction in price or withdraw from the sales contract.

To report a non-conformity, please fill out the form when you login in to your skechers.com account or available (after shipping) via the order status link on the homepage of skechers.com and send it to the address provided on the form. You can also inform us of the material non-conformity by e-mail, telephone or in writing. Please use the contact details given above.

It is usually advisable to deliver the product to us together with the complaint so that we can examine the product. You will receive details about the options for making the product available to us free of charge in connection with the complaint after the physical non-conformity has been reported.

If you have requested replacement of the products, removal of non-conformity, or a price reduction statement specifying the amount by which the price is to be reduced and we fail to respond to that request within 14 days of receipt have reacted, it will be assumed that the request is justified.

If the complaint is justified, we acknowledge that the conditions for reducing the VAT base are fulfilled on the day the complaint is accepted, i.e. when we issue the revised invoice. 

This warranty applies only if you report the non-conformity to us within two years of the date the product was delivered to you. The entitlement to the elimination of non-conformities or the replacement of the product with a product free of non-conformities lapses after one year from the moment the non-conformity was discovered. But the limitations period will not end before the two-year period from the date the product was delivered to you has expired.

Our rights to end the contract

We may end the contract if you break it. We may end the purchase contract for a product by writing to you if:

1. you do not make any payment to us when it is due and you still do not make payment within fourteen (14) days of us reminding you that payment is due;

2. you do not, within a reasonable time, allow us to deliver the products to you.

Our responsibility for loss or damage suffered by you

In no event shall we be liable to you or any third party for consequential, indirect, incidental, special, exemplary, punitive or enhanced damages, lost profits or revenues or diminution in value, arising out of, or relating to, and/or in connection with any breach of these terms, regardless of (a) whether such damages were foreseeable, (b) whether or not we were advised of the possibility of such damages and (c) the legal or equitable theory (contract, tort or otherwise) upon which the claim is based.

Our sole and entire maximum liability, for any reason, and your sole and exclusive remedy for any cause whatsoever, shall be limited to the actual damage suffered by you.

The limitation of liability set forth above shall: (i) only apply to the extent permitted by law and (ii) not apply to (A) liability resulting from our gross negligence or willful misconduct or (B) death or bodily injury resulting from our acts or omissions or (C) liability for a dangerous product.

Force Majeure.  We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, pandemic, restrictions due to pandemics or epidemics, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

No Waivers

The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Skechers.

No Third-Party Beneficiaries

These Terms do not and are not intended to confer any rights or remedies upon any person other than you.

Assignment 

You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this paragraph is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.

Severability

If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.

Entire Agreement 

Our order confirmation, these Terms, our Site’s Terms of Use, and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.

Alternative dispute resolution 

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. The European Online Dispute Resolution (ODR) Platform is accessible here. We are not obliged to use alternative dispute resolution and do not currently submit to it.

Changes to these Terms 

We may change these Terms at any time.  Those changes will apply to future sales. However, these changes do not apply to purchase contracts that have already been concluded, unless we are obliged by law or by a decision of a public or municipal authority to change these Terms retrospectively. Notwithstanding any changes, the mandatory legal provisions always apply.

Other important terms

Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by Polish law and you can bring legal proceedings related to the products in the Polish courts.

SAMPLE WITHDRAWAL FORM AND WITHDRAWAL INSTRUCTIONS

What is Klarna? 

Klarna is an installment feature that allows you to pay for your order with 3 equal payments. The first payment is withdrawn when you submit your order, the remaining 2 payments are scheduled every 30 days. Using Klarna is as simple as shopping as usual and proceeding to checkout. Choose Klarna as your payment method, and you'll be directed to the Klarna website to register and provide payment details. You must meet additional eligibility requirements to qualify. If you’ve used Klarna before, just log in to your Klarna account. With Klarna, you have the flexibility to pay in 3 equal installments every 30 days. There is zero interest and no additional fees when you pay on time. Payments are taken automatically, or you can log into the Klarna app [https://www.klarna.com/ie/klarna-app/   ] anytime to make a payment. You can also view your orders and manage account details after your order has been processed in the Klarna app.

Click here https://www.klarna.com/pl/czym-jest-klarna/ ] for more FAQ's about Klarna!

What happens if I'm unable to make payments to Klarna on time? 

If you paid with the “Pay in 3 Instalments” plan, Klarna will automatically attempt to collect your second instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date, Klarna will make a further attempt to automatically collect payment 7 days later and again in an additional 7 days. Should the last payment attempt fail, Klarna will add the failed amount to your final instalment.

Final Instalment:

Klarna will automatically attempt to collect your final instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date, Klarna will make a further attempt to automatically collect payment 7 days later and again in an additional 7 days. If the payment for the final instalment fails, Klarna will issue a statement for the full outstanding order amount which will become payable 15 days later. 

You may be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay in 3 instalments’ product even if you have failed to pay on time. However, if you fail to make a payment you will be in default and may be unable to use the service in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect any outstanding funds as a last resort. 

Will I see a charge from Klarna in my bank account right away?

Klarna will collect all payments for your Skechers order. When you place an order on Skechers.pl, Klarna will temporarily hold the amount for the initial split payment. Once your order is shipped, the temporary hold will be converted into an actual charge.

However, if there is an error during the checkout process, and you do not receive an order confirmation from Skechers.pl, the temporary hold will be automatically released after one hour.

Please note that the time may vary depending on your bank’s internal processing procedures. Additional holds may occur if you attempt to place the order again after an unsuccessful transaction.

If you have additional questions about Klarna transactions on your bank account, please contact Klarna for further information.

How do I return an item purchased using instalments with Klarna?

If you have changed your mind, you can return your item(s) by webstore. Please note that we do not accept in-store returns for online orders. Skechers.pl.

Please check that your return meets our Return policy. Klarna will be notified of your return and will process the appropriate refunds. Log into your Klarna account and select “Report a return” to pause your statement. Klarna will adjust your invoice as soon as your return has been processed.

When will my items be delivered if I use instalments with Klarna?

Klarna orders are delivered per our standard shipping time frame after completing your order online.

What happens if I have a partial refund, and how does that affect my Klarna payments? 

If the partial refund is greater than the remaining balance of your order, the refund amount will be credited to the original payment method.

If the partial refund is less than the remaining balance of your order, the amount will be deducted from the outstanding balance and spread evenly across the remaining payments.

You can view any updates to your payment plan in the Klarna app [Aplikacja Klarna].

I have not received my order. What happens to my statement? 

You do not need to pay the statement until you have received your order. Email Customer Service for an update on the delivery. Make sure to log into your Klarna account and “Report a problem” to pause your statement until you’ve received your order.

My Klarna statement is incorrect. What should I do?

If your statement does not match your order details, please email Customer Service Customer Service directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected.

Last Updated: _______, August 2022

Introduction

Skechers Poland Sp. z o.o. and its parent companies, Skechers S.A.R.L. and Skechers USA, Inc. (“Skechers”, “we”, “our”) is strongly committed to protecting your privacy and providing a safe online experience for all of our users while offering the highest quality user experience.

Because we gather certain types of information about and from you in order to fulfill your requests and better serve your needs, we feel you should fully understand the terms and conditions surrounding the collection and use of this information. This Privacy Notice discloses what information we may collect or that you may provide when you visit www.pl.skechers.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this Privacy Notice carefully, as well as our Terms of Use, to understand our policies and practices regarding how we handle your personal information. If you do not agree with our policies and practices set forth in this notice, you should not use our Website. By accessing or using our Website, you agree to this Privacy Notice. This notice may change from time to time. Please see the section below called “Changes to our Privacy Notice.”  Your continued use of this Website after we make changes is deemed to be acceptance of those changes. 

Data Controllers:  

Skechers S.A.R.L.
Alte Steinhauserstrasse 14
6330 Cham
Switzerland
+41 56 418 35 40
 PrivacyInt@skechers.com 

Skechers USA, Inc.
228 Manhattan Beach Blvd.
 Manhattan Beach, CA 90266
800-746-3411
 Privacy@skechers.com

Skechers Poland Sp. z o.o.
ul. Wybrzeże Gdyńskie 6A
01-531 Warsaw
Poland
 PrivacyInt@skechers.com 

Skechers USA, Inc.’s Designated EU Representative: 

Skechers USA France S.A.S.
 Immeuble Bercy Crystal, 14 rue 

Gerty Archimède, 75012 Paris – France
+33 1 44 55 31 31
 Privacyfr@eu.skechers.com 

If you have any questions or comments about this Privacy Notice or our privacy practices, please our data protection officer:

Frederic Pariente
 privacyfr@eu.skechers.com 

Skechers Data Protection Officer: Frederic Pariente

Lead Supervisor Authority: 

Commission Nationale de l’Informatique et des Libertés (CNIL)
3 Place de Fontenoy
TSA 80715
75334 PARIS CEDEX 07
France
 +33 (0)1.53.73.22.22

The Information We Collect About You and How We Collect It

Depending on how you use the Website, we may collect several types of information from you, including:

• Information by which you may be personally identified, such as name, loyalty account number, mailing (shipment) address, email address, telephone number, and purchasing history.
• Information about your internet connection (such as your IP address), the equipment you use to access our Website, marketing that led you to our Website, and Website usage details.
• Information about products or webpages that you view, products you add to your cart, products you choose to review, and purchases that you make through the Website.
• Information about your location in order to, for example, identify Skechers stores near you.
• An order number and email address to allow you to find information about orders and returns.

We collect this information:

• Directly From You When You Provide It To Us. 
  1. When making an online or retail purchase, we may ask for your:
     • Full Name
     • Mailing or shipping address
     • Billing address (if different)
     • Email address
     • Telephone number
     • Payment information
  2. When registering for a Skechers Website account, for Skechers marketing emails, for a Skechers sweepstakes or giveaway, or for a Skechers customer loyalty program, if any is available, either in person, at an event, or online, we may ask for your:
     • Name
     • Email address
     • Phone number (optional)
     • Confirmation that you are age 18 or older
  3. If you contact our customer service department, you may need to provide us with additional information so we can respond to your questions and concerns as completely and thoroughly as possible.
  4. In order to provide you with information about our products that are more relevant to your interests, we may occasionally request additional information such as your gender, shopping preferences, product interest, and email notification preferences. Whether you provide this information is completely optional and up to you.  For this same purpose of helping us identify information that is relevant to you, we will retain your shopping and purchase history.
• Automatically As You Navigate Our Website. We use automatic data collection technologies, including third-party services, to collect additional information about your equipment and browsing actions.  Unless the technologies are required for core website functionality, you may choose whether to consent to the cookies and you may withdraw your consent at any time:
  1. (1) details of your visits to our Website, including page views and clicks, search activity, cart activity, location data, and the resources you access and use on the Website.
  2. (2) information about your computer and Internet connection, such as browser type, browser version, operating system and IP address. This information allows us to see which areas of our Website are most visited, and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. To better understand and optimize the user experience, we also use third-party user session recording technology. The recording does not show us personal information that the user inputs into our website. 
  3. (3) information about your online activities over time and across third-party websites or other online services (behavioral tracking).
  4. Why We Automatically Collect This Information. Automatically collecting this information helps us to maintain and improve our Website. It also allows us to verify system and server integrity and to provide you with more personalized service. For example, using cookies or through your logging in as a Skechers customer loyalty program member, we can recognize you when you return to our Website and provide you with a customized Website experience based on your stored preferences and individual interests. 
  5. How We Automatically Collect This Information. We automatically collect this information using cookies and web beacons. 
     • A cookie is a small removable text file that is downloaded onto your computer, mobile phone, tablet or other device when you access a website. Skechers uses three types of cookies: (1) cookies required to enable core site functionality such as log-in, the shopping cart, checking out, product searching, store locator services, and estimated shipping costs; (2) cookies that enable additional site functionality such as recognition of Skechers customer loyalty program membership and promotion codes; and (3) advertising cookies that are used by Skechers and/or third party companies to track your Website use and links you have followed in order to deliver content tailored to your interests both on our Website and elsewhere. Information collected by advertising cookies may be shared with third party advertisers. For the second and third categories, you may choose whether to consent to those cookies and may withdraw your consent at any time.  For more information on our use of cookies, please see our Cookies Policy.   [Hyperlink to Cookies Policy]  To change your cookie preferences, please visit our Cookie Preferences tool, [Hyperlink]
     • A web beacon is a small electronic file contained on pages of our Website that permits Skechers to count users who have visited those webpages or opened an email.

Third-Party Use of Cookies and Other Tracking Technology. Some content or applications, including advertisements, on the Website are served by third parties, including advertisers, ad networks, and providers of external services like web traffic analysis services. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information about your online activities over time and across different websites and other online services. They may also use this information to provide you with behavioral advertising or other targeted content. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. We also work with other companies who use cookies to serve ads on our behalf across the Internet. These companies may collect information about your visit to our website and about your interaction with our communications including advertising and emails.

Lawful Grounds for Processing Personal Information

We rely on several lawful grounds for processing your personal information, depending on how you interact with us and/or our Website:

• When Necessary For Us To Enter Into And To Perform A Contract With You. 
  1. In order to fulfill an order you placed on our Website we may need to process your payment information; your contact and shipping information, and information regarding your purchase;
  2. To respond to your requests when you contact us regarding customer service issues;
  3. To register your Skechers account upon your request.
• When You Provide Us With Consent To Process Your Personal Information. 
  1. When you choose to consent to our use of certain cookies (as described above and in our Cookie Policy) .  
• When Complying With A Legal Obligation. For example, certain laws and/or regulations may require Skechers to collect and retain information for a certain amount of time for tax purposes, or to prevent fraud and other illegal activities.
• We May Also Process Your Personal Information For Our Legitimate Interests. These interests include, but are not limited to, 
  1. improving our products and services;
  2. understanding how our customers use our products, services, and Website;
  3. researching and analyzing the products and services our customers want;
  4. researching, measuring, and analyzing the effectiveness of marketing techniques;
  5. soliciting customer feedback on product satisfaction;
  6. personalizing our offers and Website to you for a better experience; 
  7. replying to your enquiries and requests for information;
  8. organizing promotions and communications about our products and services;
  9. exercising and defending our legal rights, and protecting the companies’ interests;
  10. preventing fraud; 
  11. direct marketing (if you consent to receiving information on special offers, launches, and events and you have not withdrawn that consent); 
  12. transferring data among Skechers entities for internal administrative purposes; and/or

• keeping our Website safe and secure.

If you choose not to provide data needed to conclude or perform a contract with you or for us to comply with a legal obligation, we will not be able to conclude the contract.

Skechers generally stores personal information about consumers for a period of 6 years after the consumer’s last transaction with Skechers.   For data analysis and business intelligence purposes, Skechers may store information for longer periods if it is in an aggregated form that cannot be reasonably linked to particular individuals.

How We Use the Information

We may use information that we collect about you or that you provide to us, including personal information, to provide products and services to you, for example:

• To fulfill and deliver orders placed through our website, and any other purposes for which you provide personal information, such as for the processing of returns.  Our legal basis for this processing is our legitimate interest and to perform contracts to which you are a party.
• To administer contests, promotions, surveys or other site features and to provide you with the relevant products or services (for instance, to deliver a prize you may have won in a contest).  Our legal basis for this processing is our legitimate interest.
• To send you information via email about products, offers and news we think could interest you. We only send you this if you have opted-in to receive Skechers email messages. Our legal basis for this processing is our legitimate interest and your consent.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection purposes.  Our legal basis for this processing is to perform contracts to which you are a party.
• To notify you about changes to our Website or our policies.  Our legal basis for this processing is our legitimate interest.
• To analyze visits to the Website and learn about the interests of our visitors in the aggregate and better understand your personal interests and needs, so we can improve our products and services and deliver the type of content, features and promotions that you are most interested in.  Our legal basis for this processing is our legitimate interest and your consent.
• The information obtained from online registration is utilized to improve your shopping experience with Skechers by enabling you to earn reward points, obtain a faster checkout for purchases and/or opt-in to receive promotional emails, which provide you with the latest and greatest information regarding Skechers and its products.  Our legal basis for this processing is our legitimate interest and your consent.
• The telephone and credit card number information we ask for when you order online is used only to complete the order, confirm the order and confirm shipment of the order. Limited credit card information is then stored only for the purposes of faster checkout (for Skechers customer loyalty program members only), and is not used for any other purpose.  Our legal basis for this processing is to perform contracts to which you are a party.
• In any other way we may describe when you provide the information or for any other purpose with your consent.  

Sharing Information with Third Parties

Except as described in this Privacy Notice, Skechers does not sell, rent or trade any personal information you provide to us online or at our stores, nor do we share such information with third parties. We may disclose personal information that we collect or you provide as described in this Privacy Notice:

• To our agents, contractors, business partners, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, advertising strategies, marketing and promotional material distribution, website usage evaluation, data analysis and, where applicable, data cleansing. We also may share non-personal information (such as the number of users who visited the website during a specific time period or who purchased a specific product through the website) with our marketing partners, advertisers and others from time to time. This information generally is shared in an aggregated form.
• To our subsidiaries and affiliates, which may require transferring your information outside of the European Economic Area (“EEA”) and to the United States or other countries outside of the EEA (see the section below entitled “International Transfers of Personal Information”).
• To third parties, such as credit agencies, to verify delivery names and addresses for online orders. If you provide us with a delivery name and address which is not your own, you must have that person’s permission to give us their personal information and for us to use it for the purposes specified. By providing it, you are affirming that you have their permission to do so.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Skechers assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Skechers about our Website users is among the assets transferred. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to Skechers’ Privacy Notice.
• To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request
• If we believe disclosure is necessary to protect the rights, property, or safety of Skechers or any of our respective affiliates, business partners, customers, or others.
• To fulfill the purpose for which you provide it. 
• For any other purpose disclosed by us when you provide the information.
• With your consent.

International Transfers of Personal INformation

When you use this website, you are disclosing directly and by your own initiative data to the data controllers set forth above, including Skechers USA, Inc..   Skechers USA, Inc. is based in the United States of America (“U.S.A.”) and stores and processes personal information collected through this website on computer systems located in the U.S.A.   Please be aware that the European Court of Justice has found that in light of U.S. government surveillance laws, the U.S.A. as a general matter does not provide a level of data protection that is essentially equivalent to that provided for in EU law.  The European Commission also has not found that the U.S.A. provides an essentially equivalent level of protection to the protections afforded by EU privacy laws.  Please do not use this website if you do not intend to disclose data to Skechers USA, Inc.  In certain circumstances, Skechers may deem it necessary to store, share, or process your Personal Information outside of the country in which your personal information was originally collected, including the United States and/or countries outside the European Economic Area that have not been recognized by the European Commission to provide an adequate level of data protection. If these entities transfer your personal information from the European Economic Area to a country outside the European Economic Area, they will use measures to ensure that your personal information receives adequate protection in accordance with data protection rules, such as standard contractual clauses.  Please reach out to us if you would like to receive further information on the appropriate safeguards taken by us.

Children's Privacy

Skechers takes special care to protect the safety and privacy of children. Our Website is not intended for individuals under 18 years of age. We do not permit anyone under the age of 18 to register with us, nor do we knowingly send email correspondence or knowingly collect personal information from individuals under 16. If you are under 18 years of age, do not use or provide any information on this Website. If we learn we have collected or received personal information from an individual under 18 without verifiable parental consent, we will delete that information.

Skechers’ EMail and Text Communications

From time to time, Skechers communicates to customers by email or text to inform them of changes to Skechers.com, special offers that might become available, and other information Skechers believes will be of interest to site visitors. Skechers will send these types of communications to you only if you opt-in to receive Skechers marketing messages (by registering to receive our email or text updates, registering for the Skechers customer loyalty program, signing up in person at a Skechers event, or by contacting our customer service department and specifically requesting to be added to our marketing list(s)). 

Opt-out / Unsubscribe

You may request that you stop receiving electronic communications from Skechers anytime. You can cancel emails by updating your contact preferences on our website or following the instructions contained in the footer of our marketing emails. To unsubscribe from SMS, MMS or other mobile messaging, you may also follow the instructions in the messages you receive. Alternatively, if you would like to have your name and contact information removed from Skechers’ email or text marketing list, please contact us by calling Customer Service at 008004912064 (Monday - Friday 9am - 5pm Central European Time) or by sending an email to info.pl@skechers.com. You may also write to us at:

Skechers Poland Sp. z o.o.

ul. Wybrzeże Gdyńskie 6A

01-531 Warsaw

Poland 

We shall process your request within the term established by applicable privacy law.   Your right to unsubscribe does not affect the lawfulness of processing based on your consent prior to your withdrawal of that consent.

Please note this opt-out does not apply to emails sent by Skechers related to your orders such as order and shipment confirmations, nor does it apply to Skechers’ email responses to inquiries you make online.

Data Subject Rights

Under the EU’s General Data Protection Regulation (“GDPR”), EU data subjects may: 

• Withdraw consent to processing at any time where the basis for processing is consent;
• Request access to his/her data that Skechers holds consistent with and to the extent set forth in Article 15 of the GDPR;
• Ask Skechers to erase his/her data consistent with and to the extent set forth in Article 17 of the GDPR;
• Request that Skechers rectify inaccurate data or to complete incomplete data consistent with and to the extent set forth in Article 16 of the GDPR;
• Restrict processing of his/her data in specific circumstances consistent with and to the extent set forth in Article 18 of the GDPR;
• Object at any time to processing of personal data, consistent with and to extent set forth in Article 21 of GDPR, including to object to direct marketing and to object where the lawful basis for processing is our legitimate interests;
• Make a complaint to a Polish supervisory authority, i.e. President of the Personal Data Protection Office; and
• In certain circumstances, receive or ask for his/her data to be transferred to a third party in a structured, commonly used and machine readable format consistent with and to the extent set forth in Article 20 of the GDPR.

Exercise the right not to be subject to a decision based solely on automated processing, including profiling, consistent with and to extent set forth in Article 22 of GDPR (We do not process your personal data for the purpose of taking decisions based solely on automated processing, including profiling, that produce legal effects concerning you); and

In certain jurisdictions, provide instructions regarding the processing of his or her data after death.

These rights are not absolute and may be subject to one or more exceptions, , such as where it is necessary to store the data and not erase it to satisfy legal obligations. We need some personal information to provide goods that you seek to purchase, for your membership in our loyalty program, or in order comply with legal obligations we are subject to. If you refuse to provide personal information that is required for these purposes, it may prevent or interfere with our ability to conduct a commercial relationship with you. 

Exercising Your Rights

To exercise the rights described above, please submit a verifiable consumer request to us by either: 

·           Calling us at 008004912064; or

·           Sending e-mail at: info.pl@skechers.com 

We reserve the right to deny data subject requests if we believe the request is manifestly unfounded or excessive, or if we cannot confirm and have reasonable doubts about whether the data that is the subject of the request is associated with the person making the request.

In order to protect your privacy, Skechers takes steps to verify your identity before granting data subject access requests. Skechers will accomplish this through the use of passwords and personal data. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request. 

Response Timing and Format

We endeavor to respond to a verifiable consumer request within 1 month of its receipt. If we require more time (up to 3 months total), we will inform you, within the first month of receiving your request, of the reason and extension period in writing.

Unless you tell us otherwise, if you have an account with us that is linked to an email address, we will deliver our written response to that email address. If you do not have an email address registered with us, we will deliver our written response by mail or electronically, at your option. If applicable, the response we provide will also explain the reasons we cannot comply with a request. 

For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.

Data Security

Skechers has in place technologies and processes that are intended to reduce the likelihood of unauthorized access to information and to help improve data security. However, no method of transmitting information over the Internet or method of electronic storage is completely secure and we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. 

Changes to Our Privacy Notice

It is our policy to post any updates we make to our Privacy Notice on this webpage. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Website home page. The date the Privacy Notice was last updated is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Notice to check for any changes.

Published: August ___, 2022

The www.skechers.pl website (the “Site”) is a service of Skechers Poland Sp. z o.o. with its registered office in Warsaw, a wholly owned subsidiary of Skechers U.S.A., Inc. (collectively, “Skechers”). These Terms of Use, along with any other terms and conditions that may appear on the Site from time to time (collectively, “Terms”), set forth the terms and conditions under which you may access and use the Site.

You represent and warrant that you are 18 years of age or older, or are visiting the Site under the supervision of a parent or guardian.

If you have any questions regarding the Site, these Terms or have any other customer service needs, please contact us at:

Skechers Poland Sp. z o.o.

ul. Wybrzeże Gdyńskie 6A

01-531 Warsaw

Poland

008004912064 (Mon-Fri 9:00am to 5:00pm, Central European Time)
 E-MAIL ADDRESS: info.pl@skechers.com.

You can also download and save this document as a PDF file.

Provision of rendering electronic services

On this Site we provide electronic services within the meaning of the Act on rendering electronic services. Minimum technical requirements that must be met to work with the data communication system used by Skechers, including entering into a service or conclusion of a purchase contract, are the following:

1. Computer, laptop or other multimedia device with Internet access;

2. Recommended internet browser: recent versions of Chrome, Safari, Firefox, Internet Explorer;

3. Recommended minimum screen resolution: 360x640;

4. Enable cookies and javascript in the web browser;

5. Access to electronic mail (email address) if you wish to have an account on the Skechers online store.

The Site operates to display and sell the products that we present. 

Complaints procedure for electronic services

Complaints related to the provision of electronic services can be submitted:

1. in writing to the address:

Skechers Poland Sp. z o.o.

ul. Wybrzeże Gdyńskie 6A

01-531 Warsaw

Poland

2. in electronic form by e-mail to the address: e-mail: info.pl@skechers.com. 

In order to expedite the investigation of the complaint, please provide the first and last name, contact details of the complainant and a description of the basis for the complaint. We will inform you about the consideration of the complaint in writing or by e-mail. However, the complaint does not have to contain the aforesaid data in order to be effective.

We will respond to the complaint without undue delay, at the latest within 30 days from the date of filing the complaint, unless the statutory provisions or separate regulations provide for a different deadline.

Copyright

The entire content included in the Site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Skechers. The collective work includes works that are licensed to Skechers Poland, ALL RIGHTS RESERVED. Permission is granted to electronically copy and/or print hard copy portions of the Site for the sole purpose of placing an order with the Site. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the Site solely for your own non-commercial use, or to place an order with the Site or to purchase Skechers products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of the Site is strictly prohibited. You further agree not to change or delete any materials downloaded or printed from the Site and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Skechers’ status (and that of any identified contributors) as the authors of content on the Site must always be acknowledged. If you print off, copy or download any part of the Site in breach of these terms of use, your right to use the Site will cease immediately and you must destroy any copies of the materials you have made.  No right, title, or interest in or to the Site or any content on the Site is transferred to you, and all rights not expressly granted are reserved by Skechers.

Trademarks/Intellectual Property

All trademarks, service marks and trade names of Skechers used in the Site (including but not limited to the Skechers name) are trademarks or registered trademarks licensed exclusively by Skechers SARL. They may not be used without Skechers’ prior written permission. Any other intellectual property on the Site, including but not limited to patents, issued or pending, are the sole property of Skechers SARL and/or its licensors.

Links

Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by Skechers of those linked websites or information you may obtain from them. Skechers has no control over the contents of those sites or resources.

Warranty Disclaimer

Please note that Skechers only provides the Site for domestic and private use. You agree not to use the Site for any commercial or business purposes, and Skechers has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

We will not be liable if for any reason all or any part of the Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Site, or the entire Site, to users, including registered users.

Skechers does not exclude or limit liability to you where it would be unlawful to do so.

Viruses, Malware, and Account Security

Skechers does not guarantee that the Site is secure or free from viruses or malware. You are responsible for configuring your information technology to access the Site. You should use your own virus protection and malware protection software. To the fullest extent provided by law, we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the site or any services or items obtained through the site or to your downloading of any material posted on it, or on any site linked to it.  

Your use of the Site, its content, and any services or items obtained through the Site is at your own risk. The Site, its content, and any services or items obtained through the Site are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied, neither the company nor any person associated with the company makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the Site. Without limiting the foregoing, neither the company nor anyone associated with the company represents or warrants that the Site, its content, or any services or items obtained through the Site will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that our Site, the server that makes it available are free of viruses or other harmful components, or that the Site or any services or items obtained through the Site will otherwise meet your needs or expectations. 

To the fullest extent provided by law, Skechers hereby disclaims all warranties of any kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose. 

The foregoing does not affect any warranties that cannot be excluded or limited under applicable law.

You must not misuse the Site by knowingly introducing material that is malicious or technologically harmful, including viruses, malware, trojans, worms or logic bombs. You must not attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of-service attack. 

If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Site or portions of it using your user name, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

Use of Information Submitted

You agree that Skechers is free to use any comments, information or ideas contained in any communication you may send to the Site or submit to the Site without notice, compensation or acknowledgement to you for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving the Site or other products or services. To the degree necessary, you grant Skechers a license to use that content.

To access or use the Site, you may be asked to provide certain registration details or other information. It is a condition of your use of the Site that all the information you provide on the Site is correct, current, and complete. 

Participation Disclaimer / Use Restrictions

Skechers does not and cannot review all communications and materials posted to or created by users accessing the Site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user generated content on the Site, the Site is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any user generated content or activities on the Site. The views expressed by others on our site do not represent our views or values.   Skechers has the right but not the obligation to remove communications and materials posted to the Site by users.

You may not post or otherwise distribute content to the Site which Skechers, in its sole discretion, determines to be abusive, harassing, threatening, defamatory, obscene, an impersonation of others, fraudulent, deceptive, misleading, in violation of a copyright, trademark or other intellectual property right of another, invasive of privacy or publicity rights, in violation of any other right of Skechers or another party, illegal, or otherwise objectionable to Skechers. You may not upload commercial content on the Site or use the Site to solicit others to join or become members of any other commercial online service or other organization. You warrant that any post or distribution that you make on the Site complies with the above standards, and you will be liable to Skechers for any losses that result from your violation of these standards. If legally permitted, Skechers may disclose your identity to a third party who is claiming that any content posted or uploaded by you to the Site constitutes a violation of their intellectual property rights, is a breach of confidential information or is defamatory.

Indemnification

You agree to indemnify, defend, and hold harmless Skechers, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your Internet account (including negligent or wrongful conduct) by you or any other person accessing the Site using your Internet account.

Skechers has the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Site. You waive and hold harmless Skechers and its affiliates, licensees, and service providers from any claims resulting from any action taken by such parties during, or taken as a consequence of, investigations by either such parties or law enforcement authorities.

Limitation of Liability

To the fullest extent provided by law, in no event will Skechers, its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the Site, any websites linked to it, any content on the site or such other websites, including any direct, indirect, special, incidental, consequential, or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable.

The forgoing does not affect any liability that cannot be excluded or limited under applicable law.

Termination and effectiveness of termination 

You may change the data entered when creating an account at any time using the options available in the account, and you can delete your account at any time, which will terminate the contract for the rendering of electronic services. These Terms of Use apply to you from the moment you access the Site. The provisions relating to the online store, in particular the account, apply to you from the time you enter into a contract for the provision of the Skechers online store service (from the moment you accept the Terms upon registration). Skechers reserves the right to change the Terms with future effect if: 

1. there are changes in legal provisions, court interpretations of legal provisions, or decisions or recommendations by the competent offices or authorities; 
2. we make changes in the way we provide the service, in particular for technical or technological reasons (e.g. updating the technical requirements specified in the Terms, changing payment methods); 
3. we change  the scope or manner of providing services to which these Terms apply, such as  by introducing new, changing, or withdrawing existing functionalities or services. 

If there are any changes to the Terms, we will make the new text of the Terms available by posting them on our website and by notifying you at the email address you provided when you set up your account. Changes to the Terms become effective 14 days from the date we send you information about the changes. You have the right to terminate the contract for the account in writing or by email within 14 days from the time you were informed of the change in Terms, without prejudice to your right to delete the account at any time. In addition, Skechers reserves the right to terminate the electronic services agreement or the license agreement granted under the Terms if:

1. any of the circumstances described above under items 1-3 occur, subject to us providing you with 14 days advance notice;
2. suspension of the provision of services to which the Terms apply, subject to us providing you with 14 days advance notice;
3. if you breach any of the provisions of the Terms, subject to us providing you with 7 days advance notice,
4. absence of your activity in our online store for an uninterrupted period of at least 3 years, subject to us providing you with 7 days advance notice.

In such cases, we will inform you of the termination by email, or if we do not have a valid email address for you, in another form that is reasonable for us. The provisions relating to Copyright, Trademarks, Disclaimer, Limitation of Liability, and Indemnification remain valid after and survive the termination.

Waiver and Severability

No waiver by Skechers of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Skechers to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

Governing law and Jurisdiction

These Terms are governed by Polish law and you can bring legal proceedings regarding them in the Polish courts. 

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. The European Online Dispute Resolution (ODR) Platform is accessible here. We are not obliged to use alternative dispute resolution and do not currently submit to it.

Published: August 24. 2022

Skechers uses automatic data collection technologies to collect information (for example, details of your visits to our website, information about your computer and Internet connection, such as browser type, browser version, and operating system) which will concern the general use of our website.  The navigational information allows us to see which areas of our website are most visited, and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. The technologies we use for this automatic data collection may include cookies and web beacons.  A cookie is a small removable text file that is downloaded onto your computer, mobile, tablet or other device when you access a website.

Cookies and similar technologies are used by us to recognize your device and store information about your preferences or past actions.  They help us to provide you with a good experience when you browse our website and also help us to improve our site.

For the purposes of brevity, any further references to “cookies” in this policy also encompass any similar technologies that we use which involve storing information on your device or gaining access to information on your device, including web beacons and HTML5 local storage. 

We use the following cookies on our website:

• Required cookies.  These cookies are required to enable core site functionality including log-in, the shopping cart, checking out and estimated shipping.  Required cookies are automatically enabled when you visit the Skechers website, do not require your prior consent, and cannot be turned off through the cookies tool.  
• Functional cookies.  These cookies enable additional functionality such as status of loyalty program membership and promotion codes, and allow us to collect statistics that help optimise and improve your experience with the Skechers website.   For example, they allow us to recognise and count the number of visitors and see how they move around our website, which can help us to improve the website design.  These cookies will only be used if you have given your prior consent.   These cookies may be turned off at any time through the cookies tool.  Not consenting to these cookies may reduce the functionality of the website.  
• Advertising cookies.  These cookies are used by Skechers and third party companies to deliver content tailored to your interests both on our site and elsewhere.   They record information such as your visit to our website, the pages you have visited and the links you have followed.   This may be shared with other organisations such as third party advertisers.  These cookies will only be used if you have given your prior consent.   These cookies may be turned off through the cookies tool, but doing so may result in you being presented with advertisements that are less relevant to you.  
  

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may use cookies on our website.  These cookies are functional cookies or advertising cookies, which will only be used if you have given your prior consent.  These cookies may be turned off at any time through the cookies tool, but doing so may reduce the functionality of the website or result in being presented with advertisements that are less relevant to you.  These third parties’ processing of data that they collect through cookies on our website are subject to those third parties’ privacy policies.   

We also work with other companies who use cookies to serve ads on our behalf across the Internet. These companies may collect information about your visit to our website and about your interaction with our communications including advertising and e-mails.  These cookies may be turned off through the cookies tool, but doing so may result in being presented with advertisements that are less relevant to you.

Session cookies are collected and stored while you access the website and typically last for as long as you are using your browser, or browser session. They are typically used to store information for the purpose of providing the service requested by the user on a single occasion (e.g. a list of purchased products) and disappear at the end of the session.

Persistent cookies are those in which the data remain stored in the user's equipment and can be accessed and processed for a period defined by the entities responsible for the cookie, which can vary between a few minutes and several years. This allows, for example, for quicker and often more convenient access to our website.

You may change the settings in your browser to require it to accept cookies, to accept or reject only certain types of cookies, or to reject all Cookies. Detailed information about the possibility and methods of handling cookies is available in the settings of your software (browser - see the description of the browser's help function). 

You can find information on how to configure cookie settings in sample web browsers here:

• in Internet Explorer™: https://support.microsoft.com/pl-pl/help/278835/how-to-delete-cookie-files-in-internet-explorer 
• the Mozilla Firefox™ browser: https://support.mozilla.org/pl/kb/usuwanie-ciasteczek 
• the Chrome™ browser: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=pl 
• the Opera™ browser: https://www.opera.com/help/tutorials/security/cookies/  
• the Safari™ browser: https://support.apple.com/pl-pl/HT201265 

You can find more information about cookies and how to block and delete them at https://wszystkoociasteczkach.pl/.

Seller

Skechers Poland sp. z o.o. 

Wybrzeże Gdyńskie 6A

01-531 Warszawa

Polska

General Menager: Christoph Wilkens, David Weinberg, Michael Greenberg

KRS: 0000624841 

NIP: 525 266 39 61 

REGON: 3648 0245 3000 00

We collect and publish reviews using an online review platform which is incorporated into the pages for each product on our website. Any person can leave comments and feedback and choose a rating of 0 to 5 stars. The displayed 5-star rating is an average of all ratings received.

We do not verify that reviews have been submitted by customers who have actually used or purchased the product. However, reviewers must confirm their agreement to our review platform’s terms and conditions, which include the requirement that reviewers are only allowed to submit a review if they have had a personal experience with our products or services. Those terms and conditions also state that reviewers should not submit a review if they are yet to make a purchase or have no experience with the specific product or service or with Skechers. 

We publish both positive and negative reviews on each product page. However, we have the ability to moderate and filter reviews before publication, including to remove reviews which breach our review platform’s terms and conditions or are not relevant or related to that particular product. 

Anyone can flag a review on the following grounds: profanity, wrong product, spam, duplicate, copyright violation, not a product review, customer image, or on other grounds. Flagged reviews are considered for removal.  

We do not commission fake reviews, or manipulate or alter exising reviews, or incentivize reviewers to post positive reviews.

We do not publish reviews that have been sponsored or influenced by a contractual relationship with partners.